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Enola Messaging Terms

Effective date: October 2, 2026

These Messaging Terms apply only if you choose to get texts from Enola, and when you text Enola at +1 (866) 693-6652 or its backup line +1 (510) 443-6652 by SMS, RCS or WhatsApp. They are part of our Terms of Use. Our Privacy Policy explains how we handle your information.

The program

  • Program name: Enola.
  • Operated by: Grid Heap, Inc., 1111B S Governors Ave Suite 51059, Dover, DE 19904.
  • Phone lines: +1 (866) 693-6652 (866-MY-ENOLA), and the backup line +1 (510) 443-6652. Enola never starts a conversation and replies on the line you text: replies, reminders and task updates come from +1 (866) 693-6652, or from +1 (510) 443-6652 if you text that line. Your consent is to Enola's program and covers both lines, and an opt-out from either applies to both. SMS works with US and Canadian mobile numbers. +1 (866) 693-6652 is also on WhatsApp, and Enola's RCS sender appears as "Enola" in supported messaging apps.
  • Description: Enola is a personal AI assistant you text. Enola sends replies to the requests you send, one-time reminders you ask for, updates on tasks you started, and account and service notices, such as confirming that you joined or opted out.
  • No marketing: Enola does not send marketing or promotional messages.
  • Where it is offered: Enola is an invite-only beta. Its messaging is offered to invited members in the United States, Canada, Mexico, the United Kingdom, Ireland, Austria, Belgium, the Czech Republic, Denmark, Finland (including the Åland Islands), France, Germany, Italy, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, and Singapore. RCS starts in each country once its mobile carriers approve Enola's sender.

How you opt in

Getting texts from Enola is your choice. It is separate from creating your account and from agreeing to our Terms of Use and Privacy Policy, and you can use your Enola account without it. Consent is not a condition of any purchase. There are two ways to opt in, and both are recorded with the time, how you opted in, and the exact wording you were shown.

1. On eno.la/start. After you accept your invitation, open eno.la/start; you sign in when you tap Text me. Next to an unchecked box, the page shows: "Yes, text me at this number. I agree to receive text messages (SMS and RCS) from Enola, by Grid Heap, Inc.: replies to my requests, reminders I set, task updates and account notices." and "Msg frequency varies. Msg & data rates may apply. Reply HELP for help. Reply STOP to cancel. Texts are optional: your Enola account works without them, and consent is not a condition of any purchase." with links to these Messaging Terms, the Terms of Use and the Privacy Policy. Checking the box and choosing Text me records your choice; it sends nothing by itself. To finish, text START to +1 (866) 693-6652 from that number (the page has a button that opens your messaging app with START ready). Enola never starts a conversation: your text opens it, and Enola's reply is the opt-in confirmation below. If you check the box but never text, Enola sends you nothing.

2. By texting Enola. An invited member can text START, or any first message, to +1 (866) 693-6652 or +1 (510) 443-6652 from the mobile number on their account, and Enola replies from that line with the opt-in confirmation below. If the number had opted out before, the carrier platform first confirms the resubscription. Enola never starts a conversation; every conversation begins with a message from the member.

See how text-message consent works for screenshots of each step. Only opt in a number you own or are authorized to use. Enola only messages you; it does not text other people on your behalf.

Enola's opt-in confirmation is: "Welcome to Enola, an AI assistant from Grid Heap. You'll get replies to your requests, reminders you set, task updates and account notices. Replies are AI-generated and can be wrong. Enola stores this conversation to help you, and our messaging and AI providers process it to reply. Send DELETE MY DATA anytime to erase it. Support: hello@eno.la. Terms: https://eno.la/legal/terms Privacy: https://eno.la/legal/privacy Msg frequency varies. Msg & data rates may apply. Reply HELP for help. Reply STOP to cancel."

A number without an invitation gets one reply: "Enola is invite-only right now. Request an invitation at https://eno.la. Reply STOP to cancel."

Message frequency and rates

  • Message frequency varies. Enola replies to the messages you send and sends reminders and task updates you request; one request can produce more than one reply.
  • Message and data rates may apply. Charges depend on your mobile plan; contact your carrier for details. RCS and WhatsApp messages use mobile data or Wi-Fi.
  • Carriers are not liable for delayed or undelivered messages.

Help

Reply HELP or INFO at any time. You will receive: "Enola help: email hello@eno.la or visit eno.la/contact. Enola is an AI assistant for invited members. Msg frequency varies. Msg & data rates may apply. Reply STOP to cancel."

You can also email hello@eno.la or visit eno.la/contact.

Opting out

Reply STOP to cancel. Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT at any time to opt out. You will receive one confirmation and no further messages: "You've been unsubscribed from Enola. No further messages will be sent. Reply START to resubscribe. Help: hello@eno.la"

On SMS to the toll-free number, your carrier's toll-free network may also send its own standard opt-out notice. You can also turn texts off at eno.la/start.

An opt-out applies to your number on SMS, RCS and WhatsApp. To opt back in, reply START, UNSTOP, or YES. You will receive: "You're resubscribed to Enola. Reply HELP for help, STOP to opt out. Msg frequency varies. Msg & data rates may apply."

Opting out does not delete your Enola account or your data; see below.

Local keywords

Replies are in English. These local words work the same way as STOP and HELP:

  • Opt out: ARRET, STOPP, ABMELDEN, BAJA, CANCELAR, PARAR, ANNULLA, AFMELDEN, SAIR, WYPISZ, ODHLASIT, AFMELD, AVSLUTT, STOPPA, AVSLUTA, LOPETA, or DEZABONARE.
  • Help: AIDE, AYUDA, HILFE, AIUTO, AJUDA, POMOC, HJAELP, HJELP, HJALP, APUA, or AJUTOR.

Keywords work in upper or lower case, with or without accents (for example ARRÊT or HJÆLP).

Your information

We do not sell, rent or share your mobile number or SMS opt-in data with third parties or affiliates for their marketing or promotional purposes.

We use your phone number and messages only to provide Enola. Service providers that process messages for us, such as our messaging and AI providers, handle them only to deliver the service. Text messaging originator opt-in data and consent will not be shared with any third parties. See our Privacy Policy.

Eligibility, AI replies, and your data

  • You must be 18 or older, have an Enola invitation, live in a country listed above, and use a mobile number you own or are authorized to use.
  • Replies from Enola are generated by AI and can be wrong. Check anything important before you rely on it.
  • Text DELETE MY DATA, then reply CONFIRM DELETE within 10 minutes, to erase the conversation, preferences, reminders, and other records Enola stores for your account. Copies already processed by our messaging and AI providers follow their own retention.
  • If you change your mobile number, please update the number on your Enola account or email hello@eno.la, so that messages meant for you do not reach the number's next owner.
  • Do not rely on Enola for urgent or emergency communications. Enola cannot contact emergency services; in an emergency, call your local emergency number (911 in the US and Canada, 112 in the EU, 999 in the UK, 995 in Singapore).

Canada

Messages are sent by Grid Heap, Inc., 1111B S Governors Ave Suite 51059, Dover, DE 19904, hello@eno.la. You can withdraw consent at any time by replying STOP or ARRET, at no cost; we act on it right away. Reply HELP or AIDE for help.

Support and changes

Support: hello@eno.la or eno.la/contact. Legal notices: legal@gridheap.com. We may update these Messaging Terms and will post changes on this page with a new effective date. If a change is material, we will tell you by text before it takes effect.