Enola Messaging Terms

The program

Program name: Enola.
Operated by: Grid Heap, Inc.
Phone line: +1 (510) 443-6652 (SMS). Enola is also available on WhatsApp at the same number.
What it is: Enola is a personal AI assistant you text. Enola sends replies to the requests you send, one-time reminders you ask for, and account and service notices (for example, confirming that you joined or opted out).
No marketing: Enola does not send marketing or promotional messages.

These Messaging Terms are part of our Terms of Use. Our Privacy Policy explains how we handle your information.

How you opt in

Enola is invite-only. To join, you:

request an invitation at eno.la;
accept the invitation sent to your email;
verify your own mobile number with a one-time code;
agree to the Terms of Use and Privacy Policy; and
text Enola first, from the number you verified.

See how text-message consent works, with screenshots of each step.

Texting Enola is your consent to receive replies and the messages described above at that number. Consent is not a condition of any purchase. Only text Enola from a number you own or are authorized to use. Enola only messages you; it does not text other people on your behalf.

Message frequency and rates

Message frequency varies. Enola replies to the messages you send and sends reminders you request; one request can produce more than one reply.
Message and data rates may apply. Charges depend on your mobile plan; contact your carrier for details.
Carriers are not liable for delayed or undelivered messages.
Do not rely on Enola for urgent or emergency communications. Enola cannot contact emergency services; in an emergency, call 911.

Help

Reply HELP or INFO at any time. You will receive:

Enola is an AI assistant for invited Enola accounts. Support: hello@eno.la. Messaging terms: https://eno.la/legal/messaging-terms Privacy: https://eno.la/legal/privacy
Reply STOP to opt out or DELETE MY DATA to erase your messages. Msg frequency varies. Msg & data rates may apply.

You can also email hello@eno.la or visit eno.la/contact.

Opting out

Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT to opt out. You will receive one confirmation and no further messages:

You're unsubscribed from Enola and will get no more messages. Reply START to resubscribe. Help: hello@eno.la

To opt back in, reply START (or UNSTOP or YES). You will receive:

You're resubscribed to Enola. Reply HELP for help, STOP to opt out. Msg frequency varies. Msg & data rates may apply.

Opting out does not delete your Enola account; see below to erase your data.

Your information

We do not sell, rent or share your mobile number or SMS opt-in data with third parties or affiliates for their marketing or promotional purposes.

We use your phone number and messages only to provide Enola. Service providers that process messages for us, such as our messaging and AI providers, handle them only to deliver the service. See our Privacy Policy.

Eligibility and your data

You must be 18 or older and use a US mobile number.
Replies from Enola are generated by AI and can be wrong. Check anything important before you rely on it.
Text DELETE MY DATA, then reply CONFIRM DELETE within 10 minutes, to erase the conversation, preferences, and reminders Enola stores for your account. Copies already processed by our messaging and AI providers follow their own retention.
If you change or give up your phone number, text STOP from it first, or email hello@eno.la.

Support and changes

Support: hello@eno.la · eno.la/contact. Legal notices: legal@gridheap.com. We may update these Messaging Terms; the date above shows the latest version. Related: Privacy Policy, Terms of Use.